Terms and conditions of trade
Conditions for online booking, cancellation, payment etc. for boathouses.dk
Who you do business with
Boathouses ApS
Parkvej 107
7500 Holstebro
Att. Jesper Larsen
CVR no.: 31066603
How to book
You can book a stay on our website, through our online booking system.
When you book a stay on www.boathouses.dk through our booking system, you will need to pay for your stay to confirm your booking, Booking and payment on the website requires you to be registered as a customer in our system.
You can only book a stay on www.boathouses.dk if you accept the terms and conditions, which you can read before paying.
When you pay for your stay, you will receive a reservation inquiry confirmation by email shortly afterward. Once your stay is finally confirmed, you will receive a final reservation confirmation of your stay by email.
When you book a stay at Boathouses, we register a number of information about you
This information is:
- Your name
- Your address
- Your email address
This information is stored in our booking system for as long as it is required for accounting purposes (5 years)
To change your booking, please contact Boathouses at [email protected]
Boathouses Aps accepts payment with VISA, VISA Electron, Mastercard and Paypal. Payment will be debited from your account as soon as your booking is finally confirmed. However, the money is deducted immediately when paying with Paypal.
All amounts are in Danish kroner and include VAT.
Boathouses Aps uses an approved payment server that encrypts all your card details with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
At Boathouses.dk you can buy a gift card that can be used when booking a stay
- Our gift cards are valid for 24 months, after which they can no longer be used.
- Our gift cards cannot be exchanged for cash.
Cancellation and refunds
If canceled more than 30 days before arrival, the full price of the stay will be refunded, however, a cancellation fee of DKK 150.00 will be charged.
If canceled between 30 days and 14 days before arrival, 50% of the price of the stay will be refunded, excluding the cancellation fee of DKK 150.00
If canceled less than 14 days before arrival, there is no refund.
Once you have started your vacation with us, the booked period is binding and cannot be transferred to others.
Cancellation must be made by email to: [email protected]
If a refund has been agreed, the amount will be reimbursed by bank transfer.
Therefore, in case of a refund, please provide us with your SWIFT / BIC and your IBAN account number.
The information should be sent to: [email protected]
If you wish to complain about a booking or our handling of it, you can send a complaint to
Complaints Resolution Center of the Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer resident in another EU country, you can register your complaint in the European Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you enter a complaint here, please provide our e-mail address: [email protected]
